Shipping & Delivery

We provide FREE domestic shipping for standard orders (under 16 ounces) in US, EU & other available countries.

-Orders will send from China office, all authorized by Onetop.

-Free shipping is only offered for destinations we accept, the delivery days usually 6-8 business days. ( Not include the customs examination OR unavoidable accidents.)

-All APO/FPO/DPO and PO Box addresses will be shipped via USPS.

-If your country NOT include our FREE shipping area, we will contact you to provide shipping cost.

-Orders will ship out within 1 to 2 business days from the IN-STOCK DATE at the time of purchase. Please note our warehouse is closed on weekends.

-We are not responsible for any items/packages lost during transit or if it has been tracked as delivered.

-If your order weights over 1KG will need to ask for shipping inquiry from us.

-Orders will ship out once ALL items can be fulfilled within the purchase. Packages will ship out according to the LATEST pre-order date unless stated otherwise.

-The recipient of the order will be responsible for any import duties or taxes charged by the recipient’s country and any carrier-related fees. These fees can vary widely from country to country. Please contact your local customs office for further information.

-In the occasion an item is out of stock or unavailable, our Customers Service Department will contact you for further arrangement.

-Orders placed during weekends and holidays will be processed the next available business day.

Special consideration

-All orders may be placed on hold for further security verifications if information is found to be fraudulent and/or the order total exceeds $100 USD.

-Products marked as pre-order at time of purchase will only ship when all items in order are available to ship. No partial shipments will be made.

-Orders that are returned due to incorrect or missing address information, shipping fees are non-refundable. We are happy to re-ship the order to you, however, additional shipping charges will apply to re-ship the items to the correct address.

-Please don’t refuse the package because of the customs or taxes charges when the item is delivered. The carrier won’t be able to return the items to us unless these fees are paid. Our only option is to abandon the package in customs and if this happens, we won’t be able to offer a refund.

Shipping Methods

If you want more quicker delivery (within 1kg), you may add extra fees to realize the request.

-USPS First Class Mail (6-8 Business Days) - Free

-DHL Ground (2-5 Business Days) - $14.99

We have our shipping department to follow up your orders, if you have any shipping questions, welcome to email us at contact@onetop.com